Order Orchestration

Order orchestration refers to the intelligent process of routing customer orders to the most appropriate location. Our system uses sophisticated sourcing rules to determine the most efficient fulfilment location for every online order, considering factors like inventory status, assignment and visibility preferences, and proximity to where the customer places their order. This approach maximises fulfilment efficiency throughout the order life cycle, resulting in speedy order fill rates and delivery times.

Yes. Our order orchestration software excels at enabling multi-channel fulfilment by streamlining your order processing across every touchpoint. Whether customers place orders through websites, mobile apps, or other platforms, our system unifies stock regardless of location, making fulfilling customer orders consistent and efficient across all distribution centres.

Most integrations with major platforms and ERPs can be completed within 24-48 hours. Our technical team provides full support throughout the integration process, configuring key features like tracking number generation and carrier scans to ensure a smooth transition with minimal disruption to your order fulfilment process.

Yes, we offer agnostic technology integration with major ERPs, returns platforms, and multi-channel fulfilment solutions. Our platform connects seamlessly with your existing systems, making it easy to implement without disrupting how you're currently fulfilling customer orders from your distribution centres.

SKUTOPIA's order orchestration software enhances the entire order fulfilment process through advanced customer experience management. It provides comprehensive visibility into inventory, order confirmations, support, alerts and updates. By optimising how and where each online order is processed, we significantly improve fulfilment efficiency while reducing fulfilment costs across your operation.

Yes. By intelligently routing each online order to the location that makes the most sense, our order orchestration process minimises fulfilment costs through more efficient delivery methods. The system may use order splitting when appropriate to further optimise expense while maintaining high-quality service, helping you boost profit margins through smarter logistics decisions.

The system unifies stock lists regardless of where items are stored, whether in warehouses, shopfronts, or distribution centres. This prevents inventory imbalances by ensuring your multi-channel fulfilment operations can access all available stock. When a customer places an order, our system identifies the optimal fulfilment location, improving overall inventory management throughout the order life cycle.

SKUTOPIA employs smart and automated fulfilment processes based on your business requirements. You can configure assignment and visibility preferences according to product categories, customer types, or specific business rules. These key features ensure that each time a customer places an order, it follows your predefined fulfilment efficiency standards while maintaining the flexibility to adapt to changing business needs.