Third-party
logistics provider 3PL

SKUTOPIA provides a comprehensive 3PL fulfilment solution, including receiving, storing, picking, packing, and shipping customer orders for eCommerce brands. Acting as a flexible distribution services partner, our robotics-powered fulfilment centres process orders with 99.96 % accuracy, and our cloud-based software syncs inventory and shipping data in real-time across your sales channels — all while supporting businesses that aim to save money on in-house logistics overheads.

We deliver industry-leading fulfilment speed & accuracy with:

• 99.96% order accuracy rate
• Standard shipping: 2-5 business days
• Express shipping: 1-2 business days
• Same-day delivery in select metro areas
• 4-hour delivery in select metro areas (dependent on courier availability)​

Maintaining brand identity is crucial for eCommerce success, and we fully support custom packaging, branded inserts, and special handling requests throughout the entire process, giving you a broader range of presentation options that customers expect.

Yes. Our reverse logistics system ensures quick inspections, restocking, and accurate inventory updates - driving cost efficiencies - while streamlining returns management, including responsible handling of packing materials and coordination of transportation services for return shipments.

Yes. Our warehouse management system (WMS) seamlessly connects to your online store - whether Shopify, Amazon, eBay, WooCommerce, Magento, or another marketplace - and fits neatly into your overarching shipping strategy to automate inventory management and order processing.

SKUTOPIA scales operations to handle seasonal demand fluctuations across various industries by coordinating skilled fulfilment & warehouse workers with advanced technology, including:

• Automated resource allocation for high-order volumes
• Flexible storage capacity with daily prorated pricing
• Multiple last-mile delivery options to prevent shipping delays​

• Robotics-powered fulfilment centres for high-speed processing
• Temperature-controlled storage for sensitive products
• Up to 55 % savings on shipping through negotiated carrier rates
• No minimum order requirements & pay-as-you-go pricing
• Cloud-based fulfilment platform that integrates with leading e commerce platforms, helping you manage inventory, minimise excess inventory, and deliver exceptional service to your customers
• 99.96 % order-accuracy rate for reliable fulfilment

Our 4-step onboarding process gets you set up within days:

1. Submit an inquiry online
2. Connect with our team to discuss your fulfilment needs
3. Complete the 3-minute integration with our system
4. Ship inventory & start fulfilling orders​

Our Customer Success team proactively manages any delivery-related issues, handling carrier communications and ensuring customer satisfaction, while helping you control costs so your team doesn’t have to.

Unlike traditional 3PLs that charge full-month storage fees, SKUTOPIA operates on a daily prorated storage model-meaning you only pay for the space you use​.

Yes. We provide temperature-controlled storage solutions for beauty, health, and wellness products, ensuring product integrity & compliance​.

SKUTOPIA is connected to 100 + couriers across Australia and international destinations, allowing us to provide:

• Standard & express shipping options
• Same day shipping and next-day delivery in select metro areas
• Customised international shipments solution

Throughout the order fulfilment process, orders to rural areas and overseas locations may take up to 10 business days, depending on the destination.

• Most products are stored in AutoStore Bins, with each bin holding up to 8 SKUs.
• Larger items are stored on manual shelving for easy access.
• Each bin and item has a unique ID for batch tracking, expiry management, and real-time inventory control - hallmarks of a seasoned third party logistics company focused on efficient stock management.

SKUTOPIA scales with your business. You can seamlessly upgrade storage capacity and fulfilment volumes without disruptions. Our robotics-powered system ensures no delays, even during peak growth periods, while giving visibility across your entire supply chain and simplifying supply chain management.

Yes! SKUTOPIA partners with 100+ couriers worldwide, providing cost-effective international shipping. We optimise routes and carrier selection to reduce transit times and shipping expenses.

Absolutely! As your logistics partner, we use cut-to-fit recyclable packaging to reduce waste by up to 40 % per order. Our commitment to eco-friendly fulfilment also includes carbon-neutral shipping options.

We have dedicated fragile-item handling, reinforced packaging, and optional secure storage areas for high-value products, ensuring safe transport and delivery across all logistics activities.

No. SKUTOPIA offers flexible, pay-as-you-go pricing, allowing you to scale at your own pace without fixed commitments.

Yes! SKUTOPIA supports BYO courier accounts, you can integrate your own shipping rates and API keys while still leveraging our fulfilment services.

Our SKU tracking system allows fast identification and removal of affected products. We work with you to manage product recalls efficiently while minimising disruptions.

Depending on your subscription plan, you get:

• FAQ & Community Support (Free plan)
• Phone & Chat Support (Grow plan)
• Dedicated Account Manager (Scale & Power plans)

Yes! We support bulk shipments, retail distribution, and B2B fulfilment services, ensuring smooth delivery for wholesale clients.

Unlike traditional 3PLs, we use robotics & AI-powered fulfilment to:

• Reduce human error
• Automate inventory tracking
• Optimise warehouse space
• Provide faster, more accurate order fulfilment