Summary: This policy sets out how SKUTOPIA collects and uses the information that we collect about you when you use the SKUTOPIA platform and services (Service). This policy also explains the choices that you can make about the way that we use your information.
We collect the following types of information about you:
(a) Information you provide us directly
We may ask for certain information when you register for a SKUTOPIA account or correspond with us (such as a username, your first and last names, birthdate, phone number, business name/ employer name, profession and e-mail address).
We also collect any messages you send us through the Service, and may collect information you provide via authorised third party platforms, such as but not limited to Shopify, for example. We use this information to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service.
If you don’t provide your Personal Information to us, you may not be able to access or use our Service or your experience of using our Service may not be as enjoyable.
Summary: If you give us info about you, we will keep it and use it to provide our Service and make our service better.
(b) Information we receive from third parties
We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the SKUTOPIA application, linking your account to the SKUTOPIA Service, etc., that third party may pass certain information about your use of its service to SKUTOPIA. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service.
You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the SKUTOPIA Service. You may also unlink your third party account from the Service by adjusting your settings on the third party service. If you unlink your third party account, we will no longer receive information collected about you in connection with that service.
Summary: When you use our Service, third parties (such as Shopify, Google, and Facebook) might give us some info about you, especially if you are signed into a third party account while using our Service.
(c) Information we collect from you automatically
We will directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service.
These tools collect information sent by your browser or mobile device, including the pages you visit and other information (in respect of which, please see the paragraph on Cookies information below) that assists us in improving the Service.
Summary: To help us improve our Service we keep info about how you use our Service.
(d) Cookies information and information taken from similar technologies
When you visit the Service, we (and our third-party partners) will send cookies — small text files containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets SKUTOPIA do things like help you log in faster, enhance your navigation through the site, remembering your preferences and generally improve the Authorised User’s experience.
Cookies also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us to track your usage of the Service over time.
You can control or reset your cookies and similar technologies through your web browser, which will allow you to customise your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Summary: We will send cookies (the digital kind, not the choc-chip kind) to your web browser to help you use SKUTOPIA and for other business purposes.
(e) Log file information
Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Summary: Whenever you load a page from SKUTOPIA, your browser sends us info about itself and your interactions with our Service. That info gets stored on our servers.
(f) Clear gifs/web beacons information
When you use the Service, we may employ clear GIFs (also known as web beacons) which are used to anonymously track the online usage patterns of our Authorised Users. In addition, we may also use clear GIFs in HTML-based emails sent to our Authorised Users to track which emails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the Service.
Summary: We might do clever stuff with images in order to check how many people open our emails and visit our site.
(g) Device identifiers
When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device.
A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by SKUTOPIA. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled. Device Identifiers used by SKUTOPIA include the Android Advertising ID and iOS Advertising Identifier.
Summary: In order to track how different people are using our Service we might store a unique ID on your mobile that helps us do that.
(h) Location data
SKUTOPIA collects information in order to understand where its Authorised Users are located for a number of reasons. It helps SKUTOPIA to localise and personalise content, undertake aggregated analytics, and improve operational efficiency.
SKUTOPIA may collect your precise or approximate location:
Summary: SKUTOPIA may collect and use your location data for personalisation, analytics, and operational improvement purposes.
We use the information we collect about you for the purposes set out above which we have described in more detail below:
This improves our service to Authorised Users by for example:
Summary: These are the reasons that SKUTOPIA needs to use information about you.
We will not share your information with third parties outside SKUTOPIA and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted in this section.
We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
(a) Who we share your information with
Some of the third parties that SKUTOPIA may share your Personal Information with include providers who assist SKUTOPIA with functions such as:
Summary: We might share some information about you with our business partners and third party service providers, but only as necessary to provide the service to you or to fulfil SKUTOPIA’s legitimate business interests.
(b) Sharing with other third parties
SKUTOPIA will also share your information with third parties in certain circumstances, such as where:
You or your account administrator may also choose to work with third party applications from within SKUTOPIA. For example, you may install a third-party inventory management app to gain more visibility into your stock levels across multiple storage locations.
(c) Sale of our business
SKUTOPIA will also share your information with a third party in circumstances where we sell, divest or transfer SKUTOPIA (including any shares in SKUTOPIA), or any combination of its products, services, assets and/or businesses to a third party.
Information such as customer names and email addresses and other Authorised User information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We will also sell, assign or otherwise transfer such information in the event of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganisations, liquidations, similar transactions or proceedings involving all or a portion of SKUTOPIA. You will be notified via email and/or a prominent notice on the Service if such a transaction takes place and be given notice of any material changes to the way we handle your data under this policy.
Summary: If we sell our business, any of the info which we’ve acquired about you may be part of the sale and you will be notified of this.
Your information collected through the Service will be stored and processed in Australia, the United States, and any other country in which SKUTOPIA or its subsidiaries, affiliates or service providers maintain facilities.
Summary: To run our Service we use secure information networks, servers and computers all over the world. This means your information might be transferred to the US, Australia, and anywhere else the Service is operated.
SKUTOPIA cares about the privacy and security of your information, and uses appropriate safeguards to preserve the integrity and security of all information collected through the Service. This includes encrypting your information at rest and in transit, and saving your information in a secure operating environment which is only accessible by authorised staff.
SKUTOPIA also takes reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from SKUTOPIA, at all times. However, SKUTOPIA cannot ensure or warrant the security of any information you transmit to SKUTOPIA or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.
Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the SKUTOPIA Service. SKUTOPIA is not responsible for the functionality or security measures of any third party.
Summary: We care about the safety of your data and have implemented industry recognised measures to protect it and continuously update our practices and security protocols.
If we believe that any your information is compromised as a result of a breach of security, SKUTOPIA will (in accordance with applicable laws and regulations):
Summary: If there is a breach of our security we will investigate it and let you know.
(a) You control your account information and settings
You may update your account information by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests.
You may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices) although you can object to us providing these emails by emailing firstname.lastname@example.org.
If you have any questions about reviewing or modifying your account information, you can contact us directly at email@example.com.
(b) Opting out of collection of your information
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device.
Note that disabling cookies and/or other tracking tools prevents SKUTOPIA or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by SKUTOPIA, including via third parties’ websites. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, please read our Cookies policy (above) or you can contact us directly at firstname.lastname@example.org
(c) Rights in respect of your Information
The laws of some countries grant particular rights in respect of Personal Information. In certain circumstances, users in the EEA have the right to:
Should you wish to make a request in respect of your Personal Information please contact us at email@example.com. You also have the right to object to our processing of personal data about you in order to send you marketing and we will stop processing data for that purpose.
In some circumstances SKUTOPIA will not be able to comply with a request that you make in respect of your personal data. If we are unable to remove any of your information, we will let you know why. For example, we may not be able to provide a copy of your information where it infringes on the rights of another Authorised User.
If we are unable to resolve your request, or if you are concerned about a potential violation, you also have the option to report the issue or make a complaint to the data protection authority in your jurisdiction. Where you have provided your consent to certain processing and no longer want us to use your information for that purpose, you may withdraw your consent to this use, although this will not affect the lawfulness of processing based on consent before its withdrawal.
(d) Cross-border transfers of information
By signing up, you’ve consented to SKUTOPIA (an entity in Australia) receiving your personal data. For SKUTOPIA Authorised Users in the EEA and UK, where we may transfer your information to a third party provider that is not located in the Europe, and is not in a country that benefits from an adequacy decision by the European Commission, we will require those third party providers to enter into an agreement that provides appropriate safeguards for your information, including by using the EU Model Clauses.
Summary: If you are located in the EEA, in certain circumstances you have a right to request a copy of your information, object to your use of information and a right to request that your information be deleted or that we restrict access to it. We may transfer your information outside of Europe subject to appropriate safeguards.
Following the termination or deactivation of your Account, SKUTOPIA will take reasonable steps to destroy or de-identify all of your Personal Information.
Summary: We will delete or de-identify your Personal Information when we no longer need it, such as if you terminate your account.
This section of the policy applies to SKUTOPIA Authorised Users that are located in the European Economic Area (EEA), Switzerland or the United Kingdom (UK). SKUTOPIA processes your personal data in accordance with European laws and regulations, such as the General Data Protection Regulation (GDPR) and UK General Data Protection Regulation (UK GDPR). The GDPR governs how SKUTOPIA may process your information, and the rights that EEA Authorised Users have in relation to it.
(a) Controller’s details
For the purposes of the GDPR and UK GDPR, SKUTOPIA is the data controller with registered address at A1, 35-39 Bourke Rd, Alexandria, NSW, Australia 2015.
(b) Legal bases for processing information
If you are located in the EEA, Switzerland or UK, we need a lawful basis to collect, use and disclose your personal data as a controller. Our lawful basis will depend on the information concerned and the context in which it is processed.
Generally, SKUTOPIA will collect and use your information as follows:
If you have consented to our use of your information you can withdraw that consent at any time. Depending on the situation you can withdraw your consent by emailing firstname.lastname@example.org.
Where we are using your information because of a legitimate interest to do so, you have the right to object to that use. However, if you do so it may mean that it is not possible for you to continue using the Services.
If you are in the EEA, data subject request forms can be accessed at https://edpo.com/gdpr-data-request/.
If you are in the UK, data subject request forms can be accessed at https://edpo.com/uk-gdpr-data-request/.
Attn: Privacy Officer
A1, 35-39 Bourke Rd
Alexandria, NSW 2015
Summary: If you are accessing our Service from Europe, we process your personal data: (i) where this is necessary to provide the Service to you; (ii) where it is in our legitimate interests; (iii) where you consent; or (iv) where it is necessary for compliance with our legal obligations.
Californian Authorised Users of SKUTOPIA have additional rights afforded to them under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA, effective 1 January 2023).
Virginian Authorised Users of SKUTOPIA also have additional rights afforded to them under the Virginia Consumer Data Protection Act (VCDPA, effective 1 January 2023).
The CCPA, CPRA and VCDPA give resident Authorised Users various rights with respect to the Personal Information we collect, including the right to (subject to certain limitations):
SKUTOPIA does not “sell” (as defined in the CCPA) the Personal Information of SKUTOPIA Authorised Users.
For more details about the Personal Information SKUTOPIA has collected in the past year, please see section 1 “Information we collect and its use”. For details on how we use that information, and who we share it with, please see section 2 “How we use your information” and section 3 “Sharing your information”.
Making a request in relation to your Personal Information
California and Virginia Authorised Users may make a request by contacting us at email@example.com. We will authenticate your request using the email address associated with your SKUTOPIA account and if necessary, proof of residency.
Summary: These US State laws give resident users certain rights with respect to their Personal Information.
We may update this policy from time to time to reflect our current practice and ensure compliance with applicable laws. When we post changes to this policy, we will revise the “Last Updated” date at the top of this policy. If we make any material changes to the way we collect, use, store and/or share your Personal Information, we will notify you with a notice on our website and/by sending an email to the email address associated with your SKUTOPIA account. We recommend that you check this page from time to time to inform yourself of any changes.
Attn: Privacy Officer
A1, 35-39 Bourke Rd
Alexandria, NSW 2015
Summary: Your privacy is important to us and we are happy to answer any questions you may have.